This Privacy Policy describes how PhoneFixation (“we,” “us,” or “our”) collects, uses and shares personal information of people who use our website, in-store services and communications, including text messaging.
1. Information we collect
- Personal information: your name, address, phone number, email address and payment information. Card details are processed by our payment processor and are not stored by us.
- Device information: the make, model and IMEI or serial number of the device you bring in, and any passcode you give us for testing.
- Repair information: the repairs requested, services performed, parts used and cost.
- Communication information: records of our emails, calls and text messages with you.
- Website usage: browsing activity, IP address, browser type and operating system.
2. How we use your information
- To provide repair services, including diagnosis, repair, status updates and payment.
- To communicate with you, including appointment reminders, repair updates and answers to your questions.
- To improve our services.
- For marketing, with your consent.
- To comply with legal obligations and to protect our rights, such as preventing fraud.
3. Sharing your information
- Service providers who help us operate, such as payment processors, shipping companies, our point-of-sale system and our messaging provider. They may use your information only to perform services for us.
- Legal authorities when required by law or legal process.
- Business transfers in the event of a merger, acquisition or sale of assets.
We do not sell your personal information.
4. Text messaging (SMS)
We send text messages to customers about appointment reminders, repair updates, missed calls and review requests, and, with your express consent, occasional offers related to your device or repair history.
- Consent. By giving us your mobile number and opting in, you agree to receive text messages from PhoneFixation for these purposes. Consent may be given verbally in store, in writing, or through our website chat. Consent is not a condition of purchase.
- Opt out. Reply STOP to any message to stop receiving texts. Reply HELP for help, or contact us using the details below.
- Frequency. Message frequency varies with your appointments and repairs.
- Cost. Message and data rates may apply. Check with your mobile carrier.
- Message types. Appointment reminders, repair status updates, replies to missed calls, and a request for feedback after a completed repair.
- No sharing. We do not share or sell your mobile number or text messaging consent with third parties or affiliates for marketing or promotional purposes. Any other mention of data sharing excludes text messaging opt-in data and consent.
5. Cookies
We may use cookies to remember your preferences and understand how the website is used. You can disable cookies in your browser, which may affect some features.
6. Data retention
We keep personal information for as long as needed for the purposes in this policy, unless a longer period is required or permitted by law.
7. Your rights
You may ask to access, correct or delete the personal information we hold about you, and you may opt out of marketing at any time. Contact us using the details below.
8. Children’s privacy
Our services are not directed to children under 16, and we do not knowingly collect their personal information.
9. Changes to this policy
We may update this policy and will post changes here with a new “last updated” date.
10. Contact us
PhoneFixation
Twin Falls: 830 Blue Lakes Blvd. N, Twin Falls, ID 83301 · (208) 595-2261
Lee’s Summit: 1624 SE Blue Parkway, Lee’s Summit, MO 64063 · (816) 246-2060
Email: ryan@phonefixationusa.com
See also our Terms & Conditions.